Harris Boats was awarded the 2018 Marine Industry Customer Satisfaction (CSI) Award in the Pontoon Boats category by the National Marine Manufacturers Association (NMMA) at the 2019 Progressive Insurance Miami International Boat Show.
“Building some of the best pontoons, while also providing unequaled customer service is at the center of everything we do, said Harris president Steve Langlais. “Receiving the prestigious 2018 CSI Award is an honor and reflects our dedication to exceeding customer expectations.”
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2018 and December 31, 2018. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 155,418 customers.
Headquartered in Fort Wayne, Indiana, Harris has been producing the highest quality luxury pontoon boats in the industry for more than 60 years. As one of the nation’s original pontoon boat manufacturers, Harris offers a history filled with design innovation, distinctive styling, unsurpassed comfort and superior construction. Harris is part of the Brunswick Corporation, the largest marine manufacturer in the world. For more information, visit www.harrisboats.com.
National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visit www.NMMA.org.
Headquartered in Mettawa, Ill., Brunswick Corporation’s leading consumer brands include Mercury Marine outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils; Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Lowe, Lund, Princecraft, Quicksilver, Rayglass, Sea Ray, Thunder Jet and Uttern boats; Boating Services Network, NAUTIC-ON, OnBoard Boating Club and Rentals; Life Fitness, Hammer Strength, Cybex, Indoor Cycling Group and SCIFIT fitness equipment; and Brunswick billiards tables, accessories and game room furniture. For more information, visit https://www.brunswick.com.